Automated appointment reminders that clients can reply to
The short version: most no-shows aren’t people blowing you off — they forgot, or something came up and texting you felt like a hassle. Skye texts every client before every appointment, from your business number, and when they reply “can we move it?” Skye handles that too. $89/month flat. Try it free for 30 days — no card to start — then you’re covered by a 60-day money-back guarantee.
When reminders go out
Every appointment gets two texts: one 24 hours before, and a short one 2 hours before. Same-day bookings get whichever of the two are still ahead of them.
Reminders only go out between 8am and 9pm in your business’s timezone, and you can narrow that window. A reminder that would land outside it waits for the next allowed time — and if that’s after the appointment starts, it’s skipped rather than sent late. In practice that’s the 2-hour reminder for very early or late appointments. A reminder never arrives after the appointment has started.
Clients can reply — and Skye answers
The reminder comes from your business’s own number, so a client can just reply. “Can we do Thursday instead?” or “I need to cancel” — Skye reads the reply and handles it. Before it moves or cancels anything, it confirms the change with the client first, so nothing changes on a misread text.
Moved or canceled? The reminders follow
When an appointment is rescheduled, the old reminders are canceled and a fresh pair is set for the new time. When it’s canceled, no reminders go out. Right before each reminder sends, Skye re-checks that the appointment is still on and still at that time, so clients never get a reminder for a slot that moved.
Teach lessons to kids (tumbling, dance, music)? Parents and guardians on the account get a copy of each reminder too.
You stay in control
Reminders can be switched off for any client from your dashboard, and that takes effect even for reminders that were already scheduled. Every reminder also includes “Reply STOP to opt out.”
Payment reminders are optional and off by default. Turn them on in your payment settings, then choose for each client when they go out — after each appointment, or once their unpaid balance reaches a number of appointments you set. Either way, your dashboard shows who still owes. Skye tracks who’s paid; Venmo, Zelle, and cash are never marked paid until you confirm them.
When text reminders start
Reminders are texts, so they start once texting is live on your line. Calls are answered right after setup; texting turns on once a card is on file and the phone carriers approve your business texting, which usually takes 1–2 weeks. The 30-day trial itself needs no card.
Hear Skye first
Call 855-677-9648 — Skye’s live demo line — and book a time, then ask it to move it. That’s the same assistant that answers your clients’ replies.
FAQ
When do clients get reminded?
Twice for every appointment: a text the day before (24 hours ahead) and a short reminder 2 hours before. Same-day bookings get whichever reminders are still ahead of them.
Will reminders go out late at night or early in the morning?
No. Reminders are only sent between 8am and 9pm in your business’s timezone, and you can narrow that window. A reminder that would land outside it waits for the next allowed time — and if that’s after the appointment starts, it’s skipped. In practice that’s the 2-hour reminder for very early or late appointments; nothing is ever sent after the appointment has started.
What happens if an appointment is moved or canceled?
The old reminders are canceled automatically. A rescheduled appointment gets a fresh pair for the new time; a canceled one gets none.
Can a client reply to the reminder?
Yes — the reminder comes from your business number, and Skye answers the reply. If they can’t make it, Skye can move or cancel the appointment, after confirming the change with them first.
Can I turn reminders off for a client?
Yes. Reminders can be switched off per client in your dashboard, and that takes effect even for reminders that were already scheduled. Every reminder also includes “Reply STOP to opt out.”
Does it send payment reminders too?
Optional, off by default. Turn them on in your payment settings, then choose for each client when they go out: after each appointment, or once their unpaid balance reaches a number of appointments you set. Your dashboard lists who still owes either way.
When do text reminders start?
Once texting is live. Calls are answered right after setup; texting turns on once a card is on file and the phone carriers approve your business texting, which usually takes 1–2 weeks. The 30-day trial itself needs no card.
What does it cost?
Reminders are included, with no per-text or per-booking fees. $89/month flat. Try it free for 30 days — no card to start — then you’re covered by a 60-day money-back guarantee.
Reminder timings and behavior describe how Skye works as of October 2026. Skye pricing as of October 2026. See Skye vs. hiring a receptionist for the full cost picture.